At Swemi Tech, we strive to provide high-quality solar products and services. Please review our returns and refunds policy below:
- No Returns for Non-Faulty Products:
- We do not accept returns for products unless they are found to be faulty upon delivery or installation.
- Faulty Products:
- If a product is faulty, we will inspect it upon return to confirm the issue.
- Once the fault is confirmed, Swemi Tech will provide a replacement or repair at no additional cost. If repair or replacement is not possible, a refund may be issued.
- Warranty Coverage:
- All products are covered under the stated warranty period specific to each item. Warranty terms and conditions apply as per the manufacturer’s guidelines.
- If a product develops a fault within the warranty period, Swemi Tech will honor the warranty by providing repair or replacement in accordance with the warranty terms.
- Customer Responsibility:
- It is the customer’s responsibility to handle products with care and follow the provided installation or usage instructions. Damage caused by mishandling or improper use is not covered under our returns policy or warranty.
- How to Initiate a Return:
- If you believe your product is faulty, please contact Swemi Tech within 7 days of delivery or installation at [Insert Contact Information] with your purchase details, description of the fault, and any relevant photos or evidence.
- We will arrange an inspection to assess the product and confirm if it qualifies for a return under our policy.
- Refunds:
- Refunds will only be issued if a faulty product cannot be repaired or replaced. Refunds will be processed using the original payment method.
For any inquiries about this policy or assistance with faulty products, please contact us at:
📞 Phone: 0741509599
📧 Email: sales@swemi.tech
We appreciate your understanding and look forward to serving you.